� YUL Common Use Bag Drop & Passenger Self-Tagging
On-going project to develop and implement new airport design based on self-tagging and common flow service infrastructure for Montréal P.E. Trudeau International Airport. This project required the development of a TSA/Transport Canada approved method of self-tagging, and various new technical standards and applications for the airport and airlines.

Contact: Sophie Hennion, Vice President, Commercial, Aéroports de Montréal

� FRA CUSS kiosk study and deployment
Project to build a consensus within the Frankfurt airport community on how to deploy common use self-service kiosks. The work included analysis of airline technical capabilities and commercial strategies, and the integration with airport master planning. The result was an agreed plan to install CUSS kiosks for carriers in both terminals of Frankfurt Airport, and a methodology for expansion of the service.

Contact: Stefan Meyer, Chairman, FRA CUTE Committee, Fraport

� IATA CUSS/CUPPS Working Groups standards planning
Long term active participation in the IATA Management and Working Groups which develop and define the technical and process standards for the airlines. This work has been a key part of the new process developments needed for numerous airport projects, including the creation of new standards and technical designs. These include baggage messaging, applications for CUSS kiosks, and increasing the overall flexibility and reliability of common use systems through the new CUPPS standard.

Contact: Samuel Ingalls, IT Director, Las Vegas McCarran Airport, Chairman, IATA CUPPS Working Group

� PANYNJ: Self-Service Concession Development in cooperation with SITA
Planning and analysis work to help define the business and technical strategy for deployment of self-service kiosks within the territory of the Port Authority of New York and New Jersey. This work was done as part of SITA’s development of a strategy for self-service, and included data analysis and consulting with airlines at both the local and corporate levels. The experience and knowledge gained through this project are directly relevant to the current PANYNJ kiosk project.

Contact: Steven Fulford, Director, SITA, Atlanta

� Consulting services for SITA
On-going work providing consulting and planning services to SITA, for both internal development and sub-contracting to airport and airline clients. The scope includes technical application design, product development, and implementation projects. These are specifically concentrated on new technology and passenger processes.

Contact: Larry Kretz, Director, Product Development, SITA, Burlington, Ont

� Swissport self-service process planning
Overall planning project to incorporate self-service as a component of Swissport’s passenger handling products. This project used data analysis and consulting to guide corporate strategy regarding new processes and technology, including self-service check-in and baggage drop-off.

Contact: Michael Kilcherr, Vice President, eBusiness, Swissport

� ZRH kiosk strategy
Specific project to deploy kiosks and optimize the passenger throughput in Zurich Airport. This work included passenger flow analysis, as well as research into error rates and root causes of technical and process issues. The project also involved the airport authority and the application provider.

Contact: Rene Merinero, Manager, Swissport eBusiness

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